"We should approach foreigners with empathy." A police officer on our training that is changing perspectives on migrants

How should public officials communicate with people from completely different cultural backgrounds? And what can help police officers, for example, better understand the situations they encounter in the field? They can find out at our two-day Strengthening Intercultural Competencies training. Jiří Janoštík from the Jeseník District Police Department is one of those who have completed it. What did he take away from the training, and why does he believe that humanity is the most important factor when working with foreigners?

What did the two-day workshop give you personally?
It reminded me of one important thing: the behavior of people from other countries is heavily influenced by the culture in which they grew up. Everyone comes with different customs, values, and experiences. Therefore, one should approach foreigners with respect and try to understand their actions—provided, of course, that they do not conflict with our laws.

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And for you personally, what was the most useful part of the training?
It helped me clarify some basic concepts, such as the difference between migration, asylum, and temporary protection. I also found the economic context of migration and its impact on society interesting. We were also given tips on resources where we can continue to obtain relevant information on these topics.

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Did the training change your approach to people from different cultural backgrounds in any way?
It wasn't my first course on this topic, so my perspective was already formed to a certain extent. It helped me more to put certain things back into a broader context and confirm that empathy and respect are essential when working with people.

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Will it help you in your fieldwork as well?

Definitely. You become more aware that a foreigner is not just a "party to proceedings," but a person with their own daily worries. When you approach them with empathy and respect, communication is much more open. And often, it is then easier to get the information you need to resolve the situation.

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Would you say you would handle some situations differently today?
Not entirely differently, perhaps. A police officer must, of course, always act in accordance with the law. That doesn't change. But I would certainly incorporate more humanity and an effort to understand their actions within a broader cultural context when communicating with foreigners and members of minority groups.

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Would you recommend the training to your colleagues?
Definitely. It helps you see things with more perspective and in a broader context. And that is something that public officials sometimes lack.

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The "Strengthening Intercultural Competencies 2024-2026" project is co-funded by the European Union.

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